Ways to raise a support ticket and get help as quickly as possible
For us to help you as quickly as possible, you can give our engineering team a helping hand by including information such as:
- Device model and operating system version
- Steps to recreate the issue
- Hardware used / and firmware version (if known)
- Screenshots / screen recordings where possible
Contact us straight through the app by raising a support request
This option will have your database (if available) attached to the email in a file for us to check, and also all relevant device info like the app version & iOS version:
- Go to the 'Admin' menu tab
- Press the iLivestock button
- Select 'Email Support', pop in a description of the issue you are having and mail it to us!
Send us a chat
You can send a support query through our live chat! You'll get a response from a real person as quickly as possible. Our chat bot is available between the hours of 8 30am - 5 30pm.
If you're looking for the chat bot and can't find it, try here!
It will look like this ↓
Send us an email
You can also send us a support query through email here